Terms and Conditions
This document consists of two sets of terms and conditions:

Section 1 – Covers our Kind4 K9 Shopping Terms and Conditions
Section 2 – Covers our Kind 4 K9 Website Terms and Conditions
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Section 1

Kind4K9 Shopping Terms & Conditions

Kind4k9 is dedicated to providing an efficient and quality service to our customers and our terms and conditions are in place to ensure that we protect the interests of our customers.

1 Company Details

1.1 Limited Company Details
Kind4K9 Limited
Company Number: 7281231
Director: Miss Sarah Matthews

1.2 Postal Address
Postal Address: PO Box 288, Romsey, SO51 6WE
1.3 Telephone and Email contact details:
info@kind4k9.com
Phone: 0843 2891457
2 How to Order

2.1 Selecting the items you wish to purchase
Once you have browsed our shopping department and selected the goods you want to add to your basket you will be able to proceed to the checkout where you can pay for your purchases.

On some items there may be a choice of colour or size, ensure you select carefully to establish you have ordered the items you want.
2.2 Payment & Prices
Payment will be made at the checkout via Paypal.

All prices include VAT
2.3 Delivery
We aim to ship all orders within 48 hours, Monday - Friday 9am - 5pm, by Royal Mail or Courier. Shipping is to within the UK Mainland only.

The standard shipping rate is £2.49 per order and will be charged at the checkout. 
*An exception to the standard postage of £2.49 is where the order ONLY contains identification tags where postage is free of charge and not sent recorded

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
3. Returns, Refunds and Exchanges
3.1 Terms of return
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of receipt.
Returned items should be unused and must be returned in original packaging with any enclosed documentation and in a saleable condition. We will issue a full refund or an exchange if preferred upon receipt of the goods, excluding the original delivery charge.
Please note:
3.1.1. Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.

3.1.2. The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3.1.3. The cost of returning the item to us is your responsibility.
3.1.4. Delivery charges are only refundable where goods are faulty and an exchange or refund is made for that reason.
We are unable to accept used or altered products for return or exchange, and in addition food items, engraved ID tags and damaged products (unless delivered damaged).
3.2 How to return an item
3.2.1. Please email info@kind4k9.com to request a refund or exchange, detailing the reasons for your request
3.2.2. Mail your returned item to:
Kind4K9
Returns
PO BOX 288
Romsey
SO51 6WE
3.2.3. Include in your package a signed letter stating the reason for your return and the original receipt.
4 Additional Terms
4.1 We do our best to ensure customer satisfaction and to provide accurate images and product information, however we cannot be liable for any discrepancies, loss or damage incurred. This does not affect your statutory right as a consumer.

4.2 Any complaint will be acknowledged within three working days and dealt with confidentially and fairly within 30 days.
4.3 We reserve the right to refuse or cancel an order.
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Section 2
WEBSITE TERMS AND CONDITIONS for www.kind4k9.co.uk

These terms and conditions govern your use of our website. Our terms have been provided and approved by legal documents provider LegalCentre.co.uk. Please read the terms in full before you use this Website. If you do not accept these terms, please do not use this Website. Using the Website implies that you accept these terms. We do occasionally update these terms so please refer back to them in the future.

1. Site Access
1.1 You will be able to access the majority of this Website without having to register any details with us. However, particular areas of this Website will only be accessible only if you have registered.
2. Use of Website
2.1 You are permitted to use our website for your own purposes and to print and download material from this Website provided that you do not modify any content without our consent. Material on this website must not be republished online or offline without our permission.
2.2 The copyright and other intellectual property rights in all material on this Website are owned by us or our licensors and must not be reproduced without our prior consent.
2.3 Subject to paragraph 2.1, no part of this Website may be reproduced without our prior written permission.
3. Site Up Time
3.1 We take all reasonable steps to ensure that this Website is available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to server and, other technical issues. Therefore we will not be liable if this website is unavailable at any time.
3.2 This Website may be temporarily unavailable due to issues such as system failure, maintenance or repair or for reasons beyond our control. Where possible we will try to give our visitors advance warning of maintenance issues but shall not be obliged to do so.
4. Visitor Conduct
4.1 With the exception of personally identifiable information, the use of which is covered under our Privacy Policy, any material you send or post to this Website shall be considered non-proprietary and not confidential. Unless you advise to the contrary we will be free to copy, disclose, distribute, incorporate and otherwise use such material for any and all purposes.
4.2 When using this website you shall not post or send to or from this Website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
4.3 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 4.2.
5. Links to and from Other Websites
5.1 Any links to third party websites located on this Website are provided for your convenience only. We have not reviewed each third party website and have no responsibility for such third party websites or their content. We do not endorse the third party websites or make representations about them or any material contained in them. If you choose to access a third party website linked to from this Website, it is at your own risk.
5.2 If you would like to link to this Website, you may only do so on the basis that you link to, but do not replicate, any page on this Website, and subject to the following conditions:
(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;
(b) you do not misrepresent your relationship with us or present any false information about us;
(c) you do not link from a website that is not owned by you; and
(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law in the United Kingdom.
5.3 If you choose to link to our website in breach of Paragraph 5.2 you shall fully indemnify us for any loss or damage suffered as a result of your actions.
6. Disclaimer
6.1 We take all reasonable steps to ensure that the information on this Website is correct. However, we do not guarantee the correctness or completeness of material on this Website. We may make changes to the material on this Website at any time and without notice. The material on this Website may be out of date, or on rare occasions incorrect and we make no commitment to ensure that such material is correct or up to date.
6.2 The material at this Website is provided without any conditions or warranties of any kind. To the maximum extent permitted by law, we provide access and use of this website on the basis that we exclude all representations, warranties and conditions which but for these Terms may have effect in relation to this Website.
7. Exclusion of Liability
7.1 Neither we nor any other party (whether or not involved in producing, maintaining or delivering this Website), shall be liability or responsible for any kind of loss or damage that may result to you or a third party as a result of your or their use of our website. This exclusion shall include servicing or repair costs and, without limitation, any other direct, indirect or consequential loss, and whether in tort or contract or otherwise in connection with this Website.
7.2 Nothing in these Terms shall exclude or limit liability for (i) death or personal injury caused by negligence (as defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under the law of the United Kingdom.
8. Governing Jurisdiction
This Legal Notice shall be governed by and construed in accordance with English law. Any dispute(s) arising in connection with this Legal Notice are subject to the exclusive jurisdiction of England and Wales.
9. Our Details
Kind4K9 Limited
Company No : 7281231
Registered Address: The Briars, Canada Road, SO51 6DD
Postal address is: PO Box 288, Romsey, SO51 6WE.
Contact details are: Info@kind4k9.com Tel: 0843 289 1457